Where is restoration hardware headquarters

Friedman was the ex head of Pottery Barn. There are currently 0 consumer reviews about Restoration Hardware available. Share your review. There are currently no reviews to show for this company. Be the first to add one below! Please take a note that you are about to post a public review about Restoration Hardware corporate office on CorporateOffice. This review will be public, so please do not post any of your personal information on this website. If you would like to contact the corporate offices of Restoration Hardware, please use their contact information such as their phone number, website, and address listed above to contact them.

In fact, I just wrote to them and asked for another one and I am sure I will lose it again. I hope u do something about it plz. I actually just made a previous comment about rugs. I DO not want my last name published and never asked for it to be published on the web. It only asks above if we want to make sure restoration hardware sees the comment or complaint. I purchased 4 rugs Gala, Aza, Nera, and Tolo this spring to go with the rest of my new home design about 20, of that design was purchased through Restoration Hardware Gallery in Cleveland, Ohio.

After my order was in, and other items in other stores were purchased, I received an email that stated that now the rug was discontinued! Discontinued after making about 15 other design choices that went with that rug and the other three rugs.

This stress actually landed me in the ER with chest pains, and I have been having them ever since because I am still dealing with this issue. Renee from corporate provided me with a restitution for the Tolo rug, but not a satisfactory remedy for the other three rugs that were also purchased around that rug and the rest of the design. I have been back and forth with Gennifer from the Cleveland office as well.

I am extremely frustrated. I purchased a bed at your Leesburg outlet, but only after I confirmed with your main corporate company that the bed hardware which was missing in the set at the outlet, was available. Only after my cc was charged for the hardware did I buy the bed driving back out to Leesburg.

It has been 2 weeks, we were supposed to have received the hardware by now. Only because I reached out to your customer service team did I learned that in fact your system was wrong and actually the hardware was no longer available. Without the hardware, I have a multi thousand dollar bed that is unable to be assembled. This is completely unacceptable. I offered a suggestion, which is to take the hardware for the bed that you currently have in stock that has yet to be purchased, and your team was unable to do so.

I am extremely frustrated at this point, and do not know why a luxury furniture company cannot for the life of them, figure out how to ship furniture without constant damages. My wife and I absolutely love your company, and have furnished, and planned to furnish our entire house with your collection. We expect new furniture without defects delivered in a timely and professional manner.

We were asked to provide pictures to the shipping company for them to just come back and reassemble the bed correctly…how many companies do we have to deal with in order to get the service we expect when shopping with RH? What about that exemplifies white glove luxury service? I am at a loss. Still no resolve.

Still my bathroom remains unfinished, with a hole in my wall!! My order is My delivery reference is Is it asking too much for someone to let me know if I am receiving this item??

And, when?? I have never experienced customer service problems like this!! Thank you for the update on the Medicine cabinet. I am really sorry that the new medicine cabinet arrived to you broken. I am more than happy to find another medicine cabinet that would work with your space. I am sure that you are aware that we no longer have this medicine cabinet. At this point in time I am able to price match a medicine cabinet that will work for your space.

I should feel free to call them?? I purchased TWO medicine cabinets. I posted a complaint yesterday at pm. Still, no phone call! Not even from the 3 supervisors I had left messages for since Friday. This morning I received an email at am letting me know that miraculously, another medicine cabinet was found. Again, no thought of sending this to me overnight???? The last TWO came broken. I have paid for this item. My contactor has also been paid and is waiting to close up my bathroom wall for several weeks!

I would be out of a job if I treated my clients this poorly!! This is the first negative review I have written. But, I must call attention to the fact that Restoration Hardware has cost me significant time, money and aggravation! However, what is completely unacceptable is the lack of communication, follow-through and professionalism. I am renovating my bathroom and have received damaged merchandise twice. Despite the fact that one is already installed in my wall, I have had zero phone calls or communication, offering options to rectify this!!

Currently, I have one medicine cabinet installed and a gapping hole where the other should be. This kind of aggravation and frustration from any company is deplorable! Thank you for delivering the incorrect under-mount sink basin for my marble top Hudson washstand. When the under-mount brackets are the same for all your sinks, sending me another bracket kit was a great solution.

Finally, she began to understand the under-mount sink basin is the issue. Every Supervisor? The plumbers and I were in disbelief as we spoke with the customer service representative on speakerphone. Suddenly, after courteous request, a Supervisor was available, Ms. Courtney Cann. Ms Cann needed some assurance from the two plumbers with 27 years of experience that you sent the wrong under-mount basin.

This is rich. I will be cancelling my RH credit card while writing Equifax, who monitors my U. This is on your shoulders. Restoration Hardware CEO and COO personally handled the matter and a top executive phoned within two hours of submitting an email to the company.

In addition, they credited back more to my RH credit card. In my mind, this more than makes up for what happened. If possible, I would like to retract my comment. If not, I hope this follow-up reply helps others in reassuring them how incredible their response has been. I was so shocked to receive the call I was almost speechless. Hi Cory, Glad they resolved your issue.

Who is the person to contact that can actually make things happen?