Sleep number where to buy

This report populates in your SleepIQ app, along with tips for how to sleep better. The upside of the sleep-tracking sensor is that you flop onto the bed and the sensor instantly starts tracking your movements no need to set it up every night, as you would with a sleep-tracking app on your phone.

The downside is that you flop onto the bed and the sensor instantly starts tracking your movements, so taking a long nap and reading in bed are both captured as sleep as well though if you have a two-hour gap in between, it will show up as separate sessions. To be fair, Sleep Number says no one at the company has access to the information unless you give explicit permission. You can read more about that privacy policy here. In general, we think you can get a more comfortable mattress for a lot less.

For our favorites, see our foam mattress guide , our hybrid mattress guide , our innerspring mattress guide , as well as our guide to the best cheap mattresses.

The less expensive Classic Series mattresses and the Value Bed lines are just too thin for most people. If you like a plush mattress with good support, then you should spend more for the Innovation Series beds, which have thicker cushioning.

The 8-inch c2 reminds me of a dormitory bed—not surprising, since it contains only 2 inches of foam; the rest of the mattress is made up of air encased in the bladder. The Performance Series is slightly plusher than the Classic Series. With a conventional mattress, you can have both plushness and support if you choose a more billowy foam, fiber, or microspring top layer, and a firmer bottom foam or spring layer, with transitional foam layers in between.

I was left feeling adrift, but my husband, by contrast, loved sleeping on the p6. For once, instead of compromising on aka relenting to my medium-soft-mattress preferences, he could sleep on a firm mattress next to me.

It was a sad day for him when we returned this mattress. As noted above, in , Sleep Number added more temperature-balancing elements to its Smart Bed mattresses. But for someone like my husband, who just wants something adjustable and comfortable enough to sleep on, a less-expensive p6 would do just fine.

The i10 , with its additional inch of foam, was just a tad fluffier. The m7 is the only Sleep Number bed that offers the hugging sensation of memory foam. The sinky-ness of the m7 is comparable to that of most online foam mattresses such as a Leesa or Casper. It has a slight sinking sensation, but not the more-assertive curve-conforming feel of something like the Tempur-Adapt.

The company is planning to discontinue it in the near future, but for now, given the current coronavirus crisis, it has gained in popularity because of its contact-free delivery. Out of the 34 good-quality negative user reviews we collected about the Classic c Series that is, comments that were specific, even-keeled, and written during the past year , 10 contained complaints about issues related to a lack of cushioning. I'm retired and don't abuse my bed and had it for just a couple of years.

It turned out it was the main bed air bag that leaked. I was told by their store to contact customer services for a new air bag. Full Disclosure: Terrible Customer Experience trying to return the bed within days. Read the fine print or you will lose a lot of money. The purchase of our i8 bed was a simple decision as my husband and I have very different comfort levels.

We had a great in store sales process and experience. Even the delivery and set up was outstanding. Unfortunately, our problems began about two weeks into our nights.

Our base was not responding to our phone app commands and even more concerning, the commands from our remote. Additionally, the base changed the sleep position on its own as my husband and I slept. On more than one occassion we awoke to my husband's side of the bed going to "TV watching" position. The next morning sleep number would show us our "great sleep score" but the reality was we'd barely slept. There was no way to tell the system it was wrong As this kept happening, we decided to return the whole thing.

This was far too expensive of a purchase to have these types of challenges and experiences. That's when the customer experience was terrible. Immeidately, Sleep Number told us "the bed can be returned but the base can't" Yes, we were still within the days.

Sleep number "aplogizes for our technical challenges" and "waived the pick up fee" for our bed during the night free trial but we are still stuck with a very expensive portion of the bed that Sleep Number refuses to acknowledge as part of their nights free. I suggest any person looking to "try" or "purchase" make sure you are committed because the company doesn't honor the nights "free".

They use questionable business practices to lock customers in to very expensive trials--even when there are product failures. Bought a bed for my son. Pump lasted 2 years and 10 months. I guess they forget to tell you that your going to keep paying for the bed even though you paid one price in the beginning. My son loves the bed but we will just get a good non pump reliant mattress in the future.

I bought the sleep number bed hoping to get what I paid for; comfort. I bought the ILE and have regretted it ever since. The bed is not comfortable, feels like an air mattress and does not comfort me at any setting. I bought the flex 3 with the foot warmer. While I like the idea of the warmer it is unnecessarily hard. This breaks my heart to no end. I thought I might upgrade my bed to the I10, bet I will not do that now. I know I should not have taken my ring off, it was left there with my watch as I took it off every night and that was a difficult morning.

I am suffering through cancer treatments and my routine was off that morning. I regret ever coming to this company, and I am more than upset with this company and their non-action. They are still working for this company, so beware!

We purchased two remotes, and it took four calls to customer service in order to get the control unit to detect the second remote. The base unit also has three very bright lights on it; I understand if the Select Comfort base is used to hold the controller, but we have our own base, and the three LEDs light up the floor of the bedroom, an undesirable condition.

Sleep quality: the bed itself sleeps very warm, and when I went to call to return the bed, I got talked out of it by a smooth salesman. I just wanted to return the darned thing, and instead got sent some sheets that- again- don't really improve the sleep experience.

My SO tosses and turns in her sleep, and I can't sleep on this thing, I feel every movement. Not a pleasant experience with support, a poor experience when I went to return it, a regrettable design error bright lights in the bedroom at night , and a poor experience from a comfort perspective: sleeps too warm, and the whole bed moves when she tosses and turns. Not a good bed at all. I regret this purchase. I wanted to return this bed because their customer service and the bed is pretty much a blow up mattress that's all it is, when they were installing we bought 5 mattresses from them I couldn't believe the box they came in and then they just blow it up we got the i8 and the others were the full size and queen.

We never even got to try the mattress out. They changed the delivery date within 24 hours of when it was supposed to be, to 2 weeks later. They never called us to let us know. We gave our bed away the day before SN was supposed to be delivered. So when we called they were completely dismissive, no compassion what so ever, and offered to cancel.

So naturally we did, as we were just going to go buy one from some where else. However, even though we used a debit card same as cash right? It's going to take 10 days for us to receive the refund. So now, no new bed, no old bed, and no cash to go get a different bed. I highly do not recommend. Sleep Number is a great mattress!

I have owned it for over years now and no problems yet. I had gone thru mattresses in 2 years before I found Sleep Number! I saved so much money. I was so tired of spending money on a bed and then trashing it! That was so hard for me to do! Plus, my back was only getting worse! After having a Sleep Number mattress, it's hard sleeping anywhere else.

Hotels, Airbnb, etc, isn't comfortable anymore. I find myself wanting my Sleep Number bed! It is pricey but isn't everything GOOD! Was it worth it? Yes How is the staff? I was helping by all three amazing works there! Joel, the manager of 4 years. Michael, who has been there for 12 years he said and is a master or expert at Sleep Number! And Veronica, who has been there for a little over half a year.

She is great! Loved them all! Made me feel like family. In the Santa Anita Mall. Between Nordstrom and Jcpenny. Down stairs, next to footlocker. They have bathrooms. My husband and I came into the store today to inquire about the different variations of mattresses sleep numbers has to offer and the holiday sale.

Elliott approached us while he had another customer. He was very polite, professional and great at bouncing between us and his initial customers without any lack of attention.

He started with a demonstration for us to show us exactly how the bed works along with all its features. He was very knowledgeable, friendly and personable. Elliott was very patient when my husband were undecided and had so many questions despite it being very close to the store closing.

We thought the extended holiday hours were in effect. We never felt rushed or forced to make any purchases or decisions we didn't want to. He never tried to upsell and offer what he thought was truly right for us. After printing out several different quotes on various options we considered, Elliott was still very patient and took his time. My only reason for the 4 stars? Just bare bones mattress. This is absolute no fault of Elliott's.

I just hope the mattress lives up to its reputation. Then it will be well worth the money spent. Thank goodness for the day trial period. We are looking forward to how it will do for us. Sleep number is very lucky to have Elliott and they should definitely know this! He is passionate about the product. As a customer, he can relate, as an associate, he represents it exceptionally! That's why he is great as what he does. As a business owner, I would hire him to be my brand ambassador in a heartbeat!

Thank you Elliott for your very professional, thorough and patient assistance tonight! Do not buy. Paid dollars for my stupid bed 3 years later the pump goes out and it's not even covered by the warranty. Don't buy, there are better beds out there. Came at a pretty dead time but after a few seconds of coming in Elliot noticed me and asked if I had any questions. He was extremely knowledgeable about the products and did not make me feel any pressure about buying products.

In fact, he happened to offer to show me how it works which led to pressure being relieved in my back. Outstanding performance from Elliot in my one visit will bring me back when my current mattress needs to retire. The lack of 5 stars is only for the fact that he seemed to be the only one in the store which would mean that if even 2 parties were to come in the store one would have to wait quite awhile.

Had a wonderful experience. Didn't know much going in but Elliot was very informative and helpful. Let us try many different styles, was relatable, and helped us with a great deal! I would highly recommend this store and Ask for Elliot.

Looking forward to getting our bed in less than a week!!! Let's keep it simple, if you want to buy from Sleep Number, ask for Elliot Sanchez! He is very knowledgeable, talk us through pros and cons, never once trying to push us to purchase the more expensive option. When we were bouncing between types, Elliot was patiently answer all our questions, offered advises and most importantly knew when to walk away and leave us some privacy for discussion! My parents needed a new mattress and decided they wanted to check out the sleep number beds.

I called the Arcadia Mall store for their hours and Elliot answered and said that he would be more than happy to demonstrate how the beds worked as soon as we came in.

When we arrived he greeted us right away and showed us all the different features and options. He spent about 2 hours with us. What I really liked is that he would step away to give us our space to discuss what we wanted to do.

He would check in to let us know that he was available for questions. Once we were ready he put the order in and my parents were very happy. My kids were with us and he made us all feel welcome in the store. We're expecting the mattress in 2 weeks. Sales people are only there to make a sale. They won't tell you about discounts, offers, and price guarantee. There's a healthcare discount for certain medical professionals.

There's a 30 day price guarantee if the price drops, you can call customer service to get the difference back. Check out Consumer's Reports that says the c2 is all you need. The c4, i Series, p Series, and m Series are all based on the same air chamber, the c2. The only difference is the thickness of the top padding, depending on whether you get the flex option. The x Series adds voice control. I would give this company zero stars if I could. The sales associates will lie just to get a sale.

I was referred by a friend and was given a referral coupon but instead of putting that coupon towards my purchase the sales associate used it towards another sale. He used my friends name as the owner of my bed and when I asked why my friends name was on my paperwork he says thats how the referral program works. Later when the bed was delivered the delivery guy verified who the bed was being delivered to which is supposed to be my friend who referred me since his name was on the paperwork.

The delivery guy explains since my name is not on the paperwork I am technically not the owner which voids any warranty. I went to the store to have the names changed, and even called corporate and no one could help me.

Apparently changing the name on an account is impossible even though I was the one who paid for it. So corporate finally let us return it and we would have to repurchase the bed again in our name and corporate would help us with the transaction. No they did not. We never received one call or even a letter to apologize. So while we waited for corporate to reply we had no bed to sleep on. I would rather sleep on the floor then a sleep number bed. This company is crap.

But it is not!! They want you to call with your problem and Sleep Number will walk YOU through trying to fix the bed yourself!!! That to me is not a fully warranted item. They don't offer an extended warranty for any amount of years. So in my humble opinion and what I've researched on line and what I've gotten in information from Sleep Number employees you will pay for any issues with the bed system Just be aware if you plan to purchase this bed system from Sleep Number.

Scott S. Humble knowledgeable consumer P. If they offered a 5 year full warranty that I could of purchased at an additional cost I would have bought the bed system. Bed is high quality and service is great. Forgot the name of the lady that helped us 2 years ago. By she was good and answered all of our questions. Bed has been flawless for the last 2 years. The only reason it's 4 stars is because we kinda felt like she was trying to sell us on additional items like pillows and stuff but I'm not complaining at all.

As a consumer it's expected. Thanks for the great service and excellent bed! Oh and delivery and installation was perfect and on time. Just purchased another sleep number bed today after enjoying the last one for many years. I was surprised to see how the technology and options have gotten even better since my previous purchase.

If you are looking to buy a mattess, do your homework and first get a demonstration at the conventional spring mattress and memory foam stores, and then come to the sleep number store.

Ask for Elliot. He is very knowledgeable and helpful. He showed me by way of something that looked like thermal imaging, where the pressure points shown in red are on my body when I lay down. Then he adjusted the air setting in the mattress to where there was no tension or pressure on any part of my body shown in green. He found the ideal personal sleep number setting for me, which is As far as I'm aware, no other type of mattress can tailor to your body's needs as accurately as a sleep number bed can, not even memory foam.

And as far as comfort goes, just try laying on the "i8 Smart Bed. Yes these beds are expensive, but they have a warranty of 25 years and should be viewed as an investment in your health because you will get the best nights sleep you've ever had. Elliot thank you for fantastic customer service. We had a great experience with the purchase of our bed. We will definitely be sending friends and family to your Arcadia store for their next mattress purchase.

If I could, I wouldn't even give it any stars. Are you kidding me?? Worker doesn't even care, the moment we walked in. They totally ignored us.

What kind of customer service was that?! He leaves for an hour and when we were ready, the manager had to come out and help us. The manager was at least nice enough. Most mattresses store would LOVE to have our business! EVEN despite not get a discount, we only went for one bed. They told us that we were able to schedule our own delivery date. Got our number and information.

They had to push back the date because "WE miss the delivery date" Even despite that, we waited till the day they gave us. WE had given them the full information 3. Waste of my precious time and money. My husband and I bought the i8 queen size bed with the adjustable base less than six months ago and so far it has been the worst sleeping experience we have ever had and waste of money. The bed we tried at the store is nothing like the bed we received.

We were sold on the bed because we were told that when one person is moving around on their side the person on the other side does not feel it, which is far from the truth, when my husband gets on the bed I feel every motion, it feels almost as bad as a deflated airbed.

Our bed is lopsided and it feels like we are going to fall off the bed. Also, the bed we purchased was supposed to help with body temperature control and the bed causes for us to feel too warm. I have never perspired so much in my life. When I called customer service to complain about the bed they informed us that they were going to replace the bladders so that we would not feel the motion as much but that there was still going to be motion felt with the new bladders and that they were not going to charge us for the bladders or having the technicians come out to fix the bed.

They were going to charge us to fix this lemon? They asked for me to check if the material was torn between the base and the bed cover which at that time it didn't seem to be but apparently it was we just didn't know where to check.

As for the temperature we purchased the mattress protection cover which is what they said is causing the heat but if we take it off the warranty will be nulled, however, they tried to sell me sheets that were supposed cool the bed down. I informed them I will not be purchasing anything else from them.

The technicians came to change the bladders but did not fix the issue with lopsidedness. The bed felt somewhat better but within two weeks the bed is lopsided again and even worse this time. I called customer service yet again only to find that the bed cover between the base is actually torn so here we go again. I asked to speak with a supervisor and I needed to call back because the customer service person hung up on me.

I had to call back to get a supervisor, Vick, who was not worth speaking to. A waste of time and energy. Not worth it!!! After suffering with body aches and pains my husband and I decided to invest in a mattress that would be life changing.

We heard great reviews about the I10 sleep number. This bed is amazing. When we went to sleep number Michael helped us out and asked if either of us by chance were medical professionals and I told him I was. They offer a huge discount for licensed medical professionals all you have to do if show proof of id and license. If you are on your feet all day, workout and suffer from muscle aches or just have problems sleeping, please go to sleep number and check out there mattresses and you will not be disappointed.

I am on my 3rd sleep number bed. My first bed was amazing and King Size. I bought the queen size version and it randomly deflated on both sides. There was no trouble shooting. They sent me a new one and after re-branding it 3 times. The exact same thing happened.

Bed maintenance is a joke. I have health issues and not sleeping is a massive problem. I thought this bed would solved that. It's terrible and really hard to get support. I placed an order for an i8 bed and bedding accessories to go along with my new bed.

I received all bedding accessories, no issue. My mattress and base was supposed to be delivered on a specific date. I had taken that specific date off of work for the delivery and installation. Without my consent, Sleep Number rescheduled my delivery for a different date a date that I was not available. Spent hours on the phone trying to resolve this. Since Sleep Number could not accommodate my schedule, I decided to cancel the order.

I cannot believe this treatment. It is very upsetting. I purchased my sleep number bed in I have wonderful sleep for many years on it. In I started having pain and discomfort sleeping. I would wake in the morning stiff and sore in my hips. I went to my doctor who prescribed drugs , which worked for awhile. I recently purchased a "Bed in a Box" and my pain is gone!!

What good is a 20 year warranty if you have to pay to fix the problem? This bed is WAY too expensive to wear out in 8 years. On May 21st, we bought our bed at sleep number in Dublin Ohio, we were greeted with a great salesperson Jazmine. Who was very knowledgeable and pleasant to work with. We have been wanting to buy a new bed for awhile, and we were so excited.

I am a RN and my husband is an officer. We have been working long hours and were considered essential workers during Covid, we were also excited to be spending time together buying our bed. So here we are, signed the contract and paid for the bed. We purchased on May 21st, delivery was to be on June 5th. We were instructed to take our old bed out, since they do not remove old mattresses.

We woke up at 6am on Friday, cleaned out the furniture and the old bed. My husband loaded our bed on the pick up and drove it to the dump. By 11am we were looking for the delivery truck to drive up the drive way. At approx. That is a whopping 3 more weeks away. All this week we have been getting e-mails that the bed was on the truck, the bed was shipped etc.

At am instead of the truck coming up our driveway we were being told we have to re-schedule 3 weeks out. I called the manager at customer service. After explaining we had no bed to sleep on, we have no money to purchase another bed, because we had put all our money on the sleep number bed.

And our mattress was at the dump. He stated he could not be able to fix that date, but during the conversation he said he would move it to the 18th of June. We were furious, I started pacing, I tried to call the corporate office, there was nobody to take my call. The message said, nobody was in the office. We even asked if we could go pick up a floor model, the guy said, "I am sorry we don't do that".

I also asked if we could have our money back and he said, it would be days till we get it back. Very poor customer service. I would never go back to another sleep number store again. Needless to say, we still have not recieved our money back, we are sleeping on an air mattress which deflates during the night, so we get up from the floor and pump it up again to get a couple more hours sleep before we have to go to work. This has been a nightmare. Worse experience ever.

We tried 2 different sleep numbers. First thing to notate, you do NOT need the base to use your sleep number mattress. Second thing to remember, go into the store to try them. If you shop online thinking you can just return and try different ones because of the day warranty, you can't. If you return one, don't exchange. Full on return so the second one you pick will also have the day warranty. This is a horrible loop hole they made to be able to say "Screw you, we don't cause if you don't like it, we are keeping your 2 grand".

You sink into the middle and every movement your partner makes, you feel it. We have been so disappointed in how cruel their policy is. We are now stuck with a 2 grand mistake.

There are probably very few repeat buyers for sleep number beds. They are the most expensive, most uncomfortable bed in the industry. Don't believe in the hype, or that they will at anytime refund ANY part of the bed you buy. It s a good 45 minutes on the phone to call tech support for help when the damn thing wont connect to the remote or the app on your phone.

Just so that it will go again the next night Plus, who wants to call them in the middle of the night because you cant get it to work? There is nothing good about a sleep number bed. No resale value, and they will bleed you dry in cost. You are better off getting a air mattress from Wal-Mart. We first were told it would take 2 weeks but when we got home realized the date they wrote on the contract was for 3 weeks. We complained and they moved the date up to 1 more week. We said absolutely not and finally they moved that date up to 1 more week.

We called the store we bought it from in Tulsa, OK. We called many different company numbers trying to get it delivered but each call was worse than the last. They were all so condescending and said nothing could be done. We waited another week and finally they delivered it. We bought a split king p6 smart bed and spent a lot of money on it and feel we were treated very poorly by everyone we talked to. We were told to get rid of our existing bed so we were without a bed to sleep in for 3 weeks while they kept changing delivery dates on us.

We purchased the C series and bought 2 xtra long twins with separate frames so my wife and I could adjust to our own wishes. Turns out the 2 frames are not designed to be in the same room, as the remotes bind and all of a sudden my remote will stop operating my side and switch to my wife's. The sleep number adjustment now does not work. Mind you.

We are talking about 16 months after purchase and now out of warranty. I wake up with back pain every morning and still paying on this with their 2 years no interest.

Don't waste your money. They will give you the run around and not stand behind their products. Stay away from Sleep Number. I'm going on week 2 of having my P5 Sleep Number bed. And so far, I've have pain free sleep.

I suffer from back and hip issues due to a car accident and haven't had a good night sleep in 5 years. Until we got our SN bed! It relieves the pressure on my back and I wake up without having to limp out of bed. I couldn't be happier! We have slept in this bed two nights and already I have noticed the pain in my shoulders and fingers have disappeared.

My sleep number is 30 and I am positive the bed we had was a causing the pain. So far I love the bed and its features. We tried all of the beds at the store and this was by far the most comfortable. I have a super sensitive back and needed something that would be soft. My partner, is the exact opposite. This bed accommodates both our needs and we have never slept better. I bought the bed a month ago. I love how large it is and how you can change the softness.

Perfect for curvey bodies, after a long time I felt my back being supported while sleeping. I love the new features, especially the audio sleep adjustments.

I have hip issues, so I'm looking forward to this one! My first new mattress since I was a child and I love it! Best sleep ever! The bed is a little rough at first being brand new. Once it breaks in a bit it is amazing! But the comfort comes at a price. The i8 Smart Bed has a lot of reviews: more than 26,, with an overall rating of 4.

More than 22, reviewers give it 5 stars. Buy the Sleep Number i8 Smart Bed online. The m7 Smart Bed blends cooling memory foam with a 5-inch comfort layer and smart adjustability. Close to 3, reviews give this mattress a 4. Still, negative reviewers mention uneven support and difficulty sleeping. Buy the Sleep Number m7 Smart Bed online. Sleep Number mattresses are available for purchase at any of the Sleep Number stores in the United States. Height, comfort layer thickness, and cooling features are the biggest differences among the Sleep Number models.

Sleep Number offers a sleep quiz to help you narrow your options. Nine questions cover the following:. Based on your answers, the company offers several mattress recommendations that might suit your needs. Visiting a Sleep Number store and speaking directly with a salesperson can also help you decide which mattress might work. If you decide to shop on the company website, Sleep Number offers a night trial so you can try your mattress at home.

This service gives you the option of choosing a delivery date so your new mattress and base, if you upgrade can be fully assembled.

In general, Sleep Number has a positive reputation. However, in , the company did recall the foot-warming accessory on certain models due to concerns of overheating. Because Sleep Number mattresses can only be purchased through their stores and website, the company has a lot of control over published reviews. On Trustpilot , a third-party review site, Sleep Number has an average rating of 1.

Many of the 1-star reviews on Trustpilot relate to poor sleep and negative customer service experiences, while the 5-star reviews praise the comfort and quality of Sleep Number mattresses. Sleep Number offers a night trial that begins the day your new mattress arrives. The company asks that you give yourself 30 nights to adjust to your new mattress. This is a necessary step, as Sleep Number must authorize all returns. Shipping and delivery fees apply for any permitted returns.

In some cases, the only available return shipping option may mean the product is picked up by Sleep Number at your cost. Sleep Number mattresses have a year limited warranty against defects in material and workmanship under normal use. Costs go up significantly after the first year. Sleep Number mattresses are air adjustable. That means they have air chambers inside the mattress that you can inflate or deflate on command.

Each side can be adjusted separately, so if you sleep with a partner, each of you can customize your side with your preferred firmness level. Sleep Number mattresses are pricier than many nonadjustable mattresses. Happy customers report that they love being able to adjust the feel of the mattress just to their liking. Many reviewers say that their Sleep Number mattress helped alleviate back pain.